We understand that sometimes returns are necessary. Below are the requirements for valid returns and the conditions under which returns may not be accepted.
Requirement for a valid return:
Proof of purchase (order number, invoice, etc.)
Reason for return must be valid, and return acceptance conditions must be met (see below).
Valid conditions and reasons to return an item:
Delivery of wrong product
Delivery of defective product
Delivery of products with missing parts
Incorrect content on website
Return/Replacement Guarantee may not apply in any of the following conditions:
Damages due to misuse of product
Incidental damage due to malfunctioning of product
Any consumable item that has been used or installed
Products with tampered or missing serial / UPC numbers
Any damage/defect not covered under the manufacturers warranty
Important Note:
Replacement of the product is subject to availability of the same on smartshope24.com.